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SHIPPING & RETURNS

SHIPPING POLICY

1. Processing Time

  • Order Handling: Orders are processed within 1-2 business days 

(Monday to Friday, excluding public holidays).

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2. Shipping Methods and Delivery Times

  • All UK standard delivery orders are delivered free of charge.

Standard Delivery: 3–5 business days after dispatch

Express Delivery: 1–2 business days after dispatch

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  • International Shipping:

Europe: Delivered within 5–7 business days after dispatch
Rest of the World: Delivered within 7–14 business days after dispatch

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Please note that delivery times are estimates and may vary due to factors beyond our control.

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3. Shipping Rates

  • Standard UK Shipping: Free

  • Express Shipping: £9.99

  • International Orders: Flat rate of £14.00 per order.

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4. Order Tracking

  • Once your order is dispatched, you will receive a confirmation email with tracking information.

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5. Delays and Issues

  • If there are any significant delays or issues with your order, we will notify you promptly via email.

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7. Contact Us

  • For any shipping-related inquiries, please contact our customer service team at info@bercahome.com or call us at +44 75 8468 5595

RETURN & EXCHANGE POLICY

1. Right to Cancel and Return

Our customers have the right to cancel or return their purchase within 14 days of receiving the goods, without providing any reason. This period is specified under the Consumer Contracts Regulations.

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2. Conditions for Returns

  • Product Condition: Returned products must be in their original packaging, unused, and in a resalable condition.

  • Shipping Conditions: We kindly ask our customers to ensure that returned products are carefully packaged to prevent damage during transit. Damaged products may not be eligible for a refund.

  • Return Process: Please send your return request to info@bercahome.com including your order number and details of the product you wish to return. Once your request is approved, we will provide you with return instructions.

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3. Refund Process

  • Refund Timeline: Once we receive and inspect the returned items, your refund will be processed within 14 days and credited to your original payment method.

  • Shipping Costs: The cost of return shipping will be borne by the customer unless the product is faulty or incorrect. In such cases, we will cover the shipping costs.

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4. Exchange Policy

  • Eligibility for Exchange: Products can be exchanged within 14 days of delivery if they are in their original condition, unused, and in their original packaging.

  • Exchange Process: To initiate an exchange, please contact us at info@bercahome.com with your order number and the details of the product you wish to exchange. Indicate the new item or size you would like in exchange.

  • Shipping for Exchanges: The customer is responsible for shipping costs associated with the exchange unless the exchange is due to a fault or error on our part. In such cases, we will cover the shipping costs.

  • Processing Time: Once we receive the product and confirm its eligibility for exchange, the replacement item will be shipped within 3-5 business days.

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5. Exceptions

  • Personalized Products: Products that are customized or personalized for the customer are not eligible for return, refund, or exchange.

  • Hygiene Products: Items that cannot be returned for hygiene or health reasons are also excluded from our return and exchange policy.

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6. Faulty or Damaged Items

If the products you receive are faulty or damaged, please contact us as soon as possible at info@bercahome.com. We will arrange for a replacement, exchange, or refund as appropriate.

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7. Contact Us

For any questions or concerns, please contact our customer service team at info@bercahome.com or call us at +44 75 8468 5595

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This policy complies with UK regulations and aims to provide a clear and fair process for our customers. For more information, please visit the Consumer Rights page on gov.uk

Return & Exchange Policy
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